Q: What time is check in?
Check in is from 2:00pm. If you arrive before 2:00pm, we may ask you to wait till your room is ready. We are more than happy to store your luggage if you arrive
early in the morning for you, until you return to check in.
Q: What time is check out?
Check out is at 10:00am. For an additionally $20 fee, this can be extended till 12:30pm.
Q: What hours are reception open?
Reception is open from 7:30am Monday to Friday, and 8:00am on Saturday and Sunday. Reception typically is open till 01:00am in the morning most days.
Q: I'm arriving very late, and reception will probably be closed, how do I check in?
If you arrive and reception is closed, information will be left there informing you on your room, and how to access it. If you know in advance you are going to be late, a courtesy phone call is always appreciated.
Q: How do I organise your Courtesy Shuttle service?
To utilize our Courtesy Shuttle service, please follow these instructions. When you arrive at the airport, please locate one of the freephone's by the accommodation boards, and dial 19. This will connect you to us, and we will send a shuttle shortly there after. If coming from the railway, simply call us on 342 3338, and we will send a send a shuttle shortly there after.
Q: What times does your Courtesy Shuttle run?
Our Courtesy Shuttle starts operation at 9:30am and runs until 01:00am, everyday except public holidays and Xmas eve.
Q: I have a international flight in the morning, can you take me?
Most likely no, as the airport recommends you be there at least 2 hours prior to take off. As such most people need to be at the airport from 4:00am. The earliest we can have you at the airport is at 9:30am. We can however arrange a taxi for you.
Q: I have a domestic flight in the morning, can you take me?
This depends, as the airport recommends you be there at least 30 minutes prior to take off. The earliest we can have you at the airport is at 9:30am, so if your flight takes off after 10am, we are more than happy to take you back to the airport. If it is earlier, we can however arrange a taxi for you.
Q: I have a flight in the afternoon, can you take me?
Yes, we can provide a transfer to the airport anytime after 9:30am. Checkout is at 10:00am, so you will have to vacate the room, but you can leave your bags and such, and visit the local mall, or nip into the city for some last minute shopping. We will then take you down to the airport when you return.
Q: I'm coming from the railway station, can you pick me up?
Yes, we provide transfers from the railway station. When you arrive, simply give us a call, and we will send a shuttle to pick you up shortly afterwards.
Q: I have a rental car to pickup in the morning, can you take me?
Many rental car agencies will actually provide a FREE transfer from our motel to their depot, so it is always best to check. If they refuse to do so, we will drop you back at the airport from 9:30am. Failing that we can organise you a taxi if you wish to get their earlier.
Q: Do you offer transfers to any other locations?
We provide transfers to the Riccarton Racecourse, and to the Sharvin Lodge. We also will pickup people from Atomic shuttles and other services that terminate beside the Hornby mall. All of these require prior approval though.
Q: I'm dropping off my rental car, will you come pick me up?
We will pick you up from the Airport only. Most rental car agencies will take you to the Airport, the goods ones will drop you off at the motel!
Q: How much does a taxi cost to the Airport or Railway station?
Thanks to our relationship with First Direct Taxi's, we are able to offer you our guests a special rate.
A taxi car to the Airport for 4 people is $14, a van is $19.
A taxi car to the Railway for 4 people is $19, a van is $26
Q: I'm leaving my car with you, but not staying on our return, will you pick us up?
No, our courtesy shuttle is only for guests that are staying with us.
Q: What is a kitchenette?
A Kitchenette consists of: An electric hob, microwave, kettle, fridge/freezer and toaster. Along with all the required cutlery.
Q: Being on a main road, is it noisy?
Whilst we may be on a main road, the units are set back from the road, and are also shielded by the managers residence. All units are also soundproofed, so you should be able to get a good nights rest without worrying about the noise.
Q: Do you have an onsite restaurant?
No we do not. However there is a fast food shop 400m down the road. There is also the Avonhead Tavern, which is a restaurant, pub, which provide transfers to and from our motel.
Q: Will my room be serviced during my stay?
Yes, we will service your room everyday providing new towels and a general cleanup.
Q: Can I bring my pets with me?
Generally the answer is no. But feel free to contact to discuss your situation.
Q: How do I check your availability?
Q: What is your cancellation policy?
Single reservations cancelled within 48 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled.
Group reservations (More than one reservation on the same night) cancelled within 96 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled.
Q: What is your credit card policy?
We require that all reservations provide a credit card as security, so that we can confirm the reservation. Please note that we do not charge accounts prior to arrival, as this saves us time and hassle when reservations are modified or cancelled.
Q: Do you require a deposit?
On small and singular bookings no. However for larger group reservations we may, you will be informed if a deposit is required.
Q: I left something at your motel, how do I go about getting it back?
Simply give us a call or email us to enquire if we have your lost article. If we do, we are more than happy to send it to you, a small postage fee applies of course.
Q: How do I get to your motel?
From the airport
Head along memorial ave, till you reach Russley Road, the second round about, keep going till you reach the first set of traffic lights, besides the caltex Service Station turn left here. We are located a few hundred meters down the road on your left.
From the square (central city)
Head south down Colombo street, going past the bus exchange, turn right on Tuam Street, continue along till you connect onto Riccarton Ave. Then go directly ahead onto Riccarton Road. Follow that all the way along till you hit Yaldhurst Rd. We are at the far end on your right.
Q: Do you have rental cars on site?
Unfortunately not any more. However we have a very good relationship with
U Save Rentals. We recommend them if you are looking for a rental car, they will even pick you up from our motel! To get an online quote now, visit our
facalities page.
Back to Top