Check in is from 2:00pm. If you arrive before 2:00pm, we may ask you to wait till your room is ready. We are more than happy to store your luggage if you arrive early in the morning for you, until you return to check in. If you need to check in earlier than that, contact us directly to discuss your needs.

Check out is at 10:00am. For an additionally $20 fee, this can be extended till 12:00pm.

Reception is open from 7:30am Monday to Friday, and 8:00am on Saturday and Sunday. Reception typically is open till 01:00am in the morning most days.

If you arrive and reception is closed, information will be left there informing you on your room, and how to access it. If you know in advance you are going to be late, a courtesy phone call is always appreciated.

To utilize our Courtesy Shuttle service, please follow these instructions. When you arrive at the airport, please locate one of the freephone's by the accommodation boards, and dial 19. This will connect you to us, and we will send a shuttle shortly there after. If coming from the railway, simply call us on 342 3338, and we will send a send a shuttle shortly there after.

Our Courtesy Shuttle runs from 09:00am - 01:00am everyday, except, Xmas Eve, Day, Boxing Day and New Years Eve, Day.

No.

The earliest we can have you at the airport is 09:00am. The airport recommends you arrive at the airport two hours prior to your flight's departure, most flights require you to be at the airport by at least 04:00am - 07:00am. So most likely not.

The earliest we can have you at the airport is 09:00am. The airport recommends you arrive at the airport between thirty and forty five minutes prior to your flight's departure. So flights leaving from 09:45 and onwards yes, flights leaving earlier, no.

Yes. Please note that check out is at 10:00am, but you are welcome to leave your luggage and return later to use our courtesy shuttle.

No, our shuttle is unavailable before 09:00am, and you will need to be at the train station by at least 07:30am.

Yes, simply follow the instructions that come with your confirmation email to contact us and we will send a shuttle shortly there after.

We can take you back to the airport from 09:00am, where you can make arrangements with your car rental company. Though some good rental car companies will pickup from our motel, a matter you'd have to discuss with them.

We provide transfers to the Riccarton Racecourse, and to the Sharvin Lodge, by prior arrangement only. We are not operating a taxi service.

We will pickup people from the Hornby Hub by prior arrangement only, as some bus services terminate there.

We will pick up from the airport only, some rental car companies will drop you off at our motel.

Thanks to our relationship with First Direct Taxi's, we are able to offer you our guests a special rate.

A taxi car to the Airport for 4 people is about $15, a van is $20.

A taxi car to the Railway for 4 people is about $20, a van is $27

A Kitchenette consists of: An electric hob, microwave, kettle, fridge/freezer and toaster. Along with all the required cutlery.

Yes a $15 charge applies to infants/children.

We provide both cots and highchairs free of charge, subject to demand. Please note a charge for children still applies.

Whilst we may be on a main road, the units are set back from the road, and are also shielded by the manager's residence. All units are also soundproofed, so you should be able to get a good nights rest without worrying about the noise.

No we do not. However there is a fast food shop 400m down the road as well as a twenty four hour Starmart 200m down the road. There is also the Avonhead Tavern, which is a restaurant, pub, which provide transfers to and from our motel.

Yes, we will service your room everyday providing new towels and a general cleanup.

Generally the answer is no, absolutely no animals are permitted within any of our units. However feel free to contact us to discuss your situation.

You can see our live availability information using our online reservation system. You can also book online using the same system.

This depends on whom you booked with.

1. Third party sites (Booking.com, Bookit, Ezibed, Rates to Go, Information Centres and I Sites, etc.) will require you to contact them directly to cancel your reservation. Refer to the documentation provided to you at the time of booking.
2. Booked over the phone or in person, then simply contact us directly to cancel your reservation.
3. Booked online through our online reservation system, you can cancel through that system via the "My Bookings" link on the top left of the page. Alternatively you can contact us directly to cancel your reservation.

Reservations made directly with us, are only confirmed once a valid credit card has been provided. If you do not provide a valid credit card, your reservation will be deleted, and your room released for sale.

Reservation modifications - If you need to change something contact ASAP and we will do our best to help you, please note that cancellation policies are in full effect if you 'accidentally' booked the wrong night, or something similar.

Single reservations cancelled 48 hours before arrival will not incur any charges.

Group reservations (More than one reservation on the same night) cancelled 96 hours before arrival will not incur any charges.

Single reservations cancelled within 48 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled.

Group reservations (More than one reservation on the same night) cancelled within 96 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled.

Please note these cancellation policies apply to all reservations regardless of the circumstances surrounding your either cancellation or no show. Flight cancellations whilst not common, do happen and we will charge your account if you are unable to stay for this or any other reason. We encourage ALL our guests to take out travel insurance.

If you are unable to arrive for whatever reason, we always appreciate a phone call or email to indicate this fact.

Credit card details required for confirmation of reservation. Payment for accommodation costs is expected upon arrival. Authorization is given for the motel to charge the guest's credit card for any unpaid charges left unpaid, any damages or theft from the unit(s)/motel during occupation.

You credit card is not charged until arrival, though may be pre-authorized.

Bookings made directly through us are not charged any credit card surcharges.

On small and singular bookings no. However for larger group reservations we may, you will be informed if a deposit is required.

Simply give us a call or email us to enquire if we have your lost article. If we do, we are more than happy to send it to you, a small postage fee applies of course.

From the airport

Head along Memorial Ave, till you reach Russley Road, the second round about, keep going till you reach the first set of traffic lights, besides the Caltex Service Station turn left here. We are located a few hundred meters down the road on your left.

From the square (central city)

Head south down Colombo street, going past the bus exchange, turn right on Tuam Street, continue along till you connect onto Riccarton Ave. Then go directly ahead onto Riccarton Road. Follow that all the way along till you hit Yaldhurst Rd. We are at the far end on your right.

Unfortunately not any more. However we have a very good relationship with U Save Rentals. We recommend them if you are looking for a rental car, they will even pick you up from our motel! To get an online quote now, visit our facilities page.